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  • When is check-in time?

    Our check-in starts at 4 pm. If interested in a early check-in, please e-mail us and we will let you know if a check-in before 4 pm is possible.

  • When is the check-out time?

    Checkout time is 10 am. If you are interested in a late checkout, please e-mail us and we will let you know if a checkout after 10 am is possible.

  • Where is the closest airport?

    The closest airport is Nashville International Airport and it is approximately 15 minutes away.

  • What if we arrive after hours?

    All of our properties are equipped with either a lockbox with a key inside or an electronic keypad. Your personalized key code will be active starting at 4 pm, so check-ins after this time are easily accommodated.

  • What are the property amenities?

    All of our properties are fully furnished with all linens, bedding, pots, pans, dishes, and utensils provided for your convenience. We also provide a starter packet of paper products and toiletries that includes toilet tissue, paper towels, dishwasher soap, shampoo/conditioner, and bath soap. These items are intended as "starter" items and will not be adequate for lengthy stays.

  • What should we bring?

    We suggest you bring along a few items to make your stay as enjoyable as possible. Since we only provide a starter packet of paper items we suggest you bring along an additional supply of toilet tissue, paper towels, shampoo/conditioner, lotion, and bath soap.

  • What if I need to change or cancel my reservation?

    UrbanNashville Vacation Rentals will refund the deposit if the named renter notifies us in writing 30 days prior to the scheduled arrival date. If less than 30 days, there is no refund given.

  • Will your cancellation policy change if another outbreak of COVID19 or unforeseen global crisis occurs?

    We certainly cannot predict whether or not another outbreak will occur and because of this, we understand it may be hard to make any travel plans with confidence at this time. Therefore, we are reducing our cancellation policy from 30 days to 14 days for any trip with an arrival date of June 1, 2020, through Oct 31, 2020. Another option to consider is purchasing trip insurance. Find more information about coverage here https://www.generalitravelinsurance.com/customer/vr-coronavirus

  • How do we make payment for our rental?

    We accept Visa, MasterCard, and Discover, and American Express (We do not accept personal checks or cash). At the time of booking, 25% is due. The remaining balance is due 30 days before arrival for all properties excluding the Scarritt Bennett Center and the Iris Motel. If staying at the Scarritt Bennett Center or the Iris Motel, the remaining balance is due 7 days before arrival.

    We will use the method of payment we have on file to collect the remaining balance.

    If staying 30 days or longer, please inquire for payment plan details.

  • What is the age required for renting a property?

    The primary renter must be an adult age 21 or over. There must be at least one (1) adult age 21 or older in residence and on the premises at all times if children are present. Proof of age must be shown at the time of check-in and anyone under the age of 21 will not be permitted to check-in.

  • What is the weather like in Nashville Tennessee?

    Every season offers something different in Nashville. CLICK HERE to check the current temperatures in our area, as well as the averages throughout the year

  • What time zone are you in?

    Nashville, TN is on Central Standard Time and observes Daylight Saving Time when it is in effect. Check-in and check-out times, as well as our office hours, will be based on local time.

  • How do I book a home?

    You can make a booking directly on this website by entering your dates and using the "Search Rentals" feature from our home page OR you can call our office at 615-669-1293 and a receptionist will be glad to help you. Keep in mind, we do not allow Saturday arrival or departures and we only book 6 months in advance.

  • I've entered my dates but nothing seems to be available?

    Your dates may appear as unavailable because it's beyond our booking window of 6 months, you've selected a Saturday as your arrival date, or lastly, we may be sold out! Our peak season is from March all the way through October and we book up fast!

  • Can I arrive or depart on a Saturday?

    Unfortunately, no. We do not allow arrival or departures on Saturdays. If dates do not appear available, try changing your arrival date from Saturday to Friday or Sunday.

  • Is booking online secure?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

  • Can I bring my pet with me?

    We offer several homes, some of which allow pets and some do not. If you are interested in bringing a pet please give our office a call at 615-669-1293 and we'll be happy to help find a home that is just right for you and your pet.

  • What cleaning protocols do you have in place to prevent the spread of germs and viruses such as COVID19?

    Cleanliness has always been and will continue to be one of our top priorities. Since the outbreak of COVID19, we've increased our standards and made sure our cleaning crews and property inspectors are using cleaning protocols and disinfectants as approved by the Center for Disease Control.  In particular, we are taking special care to disinfect items that may meet numerous hands such as light switches, door handles, and remotes. You can find the CDC protocols and a list of approved disinfectants we are using at the following links:  >>Cleaning Standards:  https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/disinfecting-your-home.html >>Approved Disinfectants:  https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2-covid-19 >>Helpful info to prevent the spread of COVID19: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/how-covid-spreads.html

  • Can I ship packages and receive mail to my rental?

    If you are staying less than 30 days, please do not ship to your rental!! We do not want you to lose your mail. Instead, contact our team and we can tell you better options. If you are staying 30 days or longer, you might have the option to receive mail and packages but it is not guaranteed. Please contact our team for further information.

  • What types of properties does UrbanNashville manage?

    We manage fully furnished short term vacation rentals in the metropolitan Nashville area. Our rentals vary in style and size.

  • Does UrbanNashville manage properties outside of Nashville?

    No, currently we do not manage properties outside of the Nashville area.

  • What do UrbanNashville's property management services include?

    We cover everything from guest relations, light maintenance, cleaning of the home, and assistance with permit acquisition.

  • What is your property management fee?

    Our management fee is a percentage of the net profit and will vary based on the property size and location.

  • Will UrbanNashville manage just one aspect of my vacation rental?

    We offer full-service management only.

  • Do I need to have a short term rental permit?

    Yes, typically you will need to have obtained or be in the process of obtaining, a "non-owner-occupied" short-term rental permit for us to be able to manage your home.

  • What if we need something after hours or there is an emergency?

    Our team is available 24/7. Our office hours are 9-5 M-F and 9-3 on Sat & Sun. If anything comes up outside of our normal business hours, give us a call at 615.669.1293. Emergencies will be handled ASAP. All other matters will be addressed the next business day.